Privacy Policy for The Pickle Co

Introduction

Welcome to The Pickle Co mobile app and website. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Information We Collect

Personal Information You Provide

When you register and use The Pickle Co app or website, we collect:

• Account Information: Email address, password (encrypted), first name, last name
• Profile Information: Phone number, gender, profile picture (optional)
• Membership Information: Membership type, status, payment history
• Booking Information: Court reservations, lesson bookings, event registrations
• Communication Preferences: Email, SMS, and WhatsApp notification preferences

Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, pages viewed, time spent in app
• Location Data: General location (if you enable location services) to show nearby facilities

Payment Information

• Payment processing is handled securely by Stripe
• We do not store your complete credit card information
• We only store tokenized payment information necessary for processing membership payments

How We Use Your Information

We use your information to:

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We share information only in these circumstances:

Service Providers

We share information with trusted third-party service providers:

• Supabase: Database and authentication services (data hosting)
• Stripe: Payment processing for memberships and bookings
• Expo: Mobile app infrastructure and push notifications

These providers are contractually obligated to keep your information secure and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (subpoena, court order)
• Protection of our rights or property
• Emergency situations involving personal safety

Business Transfers

If The Pickle Co is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement security measures to protect your information:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication using industry-standard protocols
• Regular security audits
• Access controls limiting who can view your data
• Secure password storage using encryption

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as:

• Your account is active
• Necessary to provide services
• Required by law or for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal compliance.

Your Rights and Choices

You have the right to:

Access and Update

• View and update your profile information in the app
• Request a copy of your personal data

Delete Your Account

• You can delete your account at any time through the app or website settings
• Contact us at info@thepickleco.mx for assistance

Manage Communications

• Control notification preferences in app settings
• Opt out of marketing emails (you'll still receive essential service notifications)

Data Portability

• Request your data in a portable format

To exercise these rights, contact us at info@thepickleco.mx

Children's Privacy

The Pickle Co app and website are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Users

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our app or website, you consent to this transfer.

Push Notifications

We may send push notifications about:

• Booking confirmations and reminders
• Facility updates and announcements
• Special events and promotions

You can disable push notifications in your device settings at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy in the app and on the website
• Sending you a notification
• Updating the "Last Updated" date

Your continued use of the app or website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices:

Consent

By using The Pickle Co mobile app or website, you consent to this Privacy Policy and the collection, use, and sharing of your information as described herein.